Effective Date: 01/08/2025

This Privacy Policy describes how PSK Logistics, LLC ("Company," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information obtained through our courier and logistics services, website, mobile applications, and related business operations. We are committed to safeguarding the privacy and confidentiality of our customers, clients, drivers, partners, and website visitors.

1. Scope of This Policy

This Privacy Policy applies to:

• Customers and business clients utilizing our courier and logistics services
• Website visitors and online inquiry submissions
• Drivers, contractors, and delivery personnel
• Vendors, partners, and third-party service providers
• Individuals who communicate with us via phone, email, SMS, or online forms

This policy does not apply to information collected offline through unrelated third parties.

2. Information We Collect

2.1 Personal Information

We may collect the following categories of personal information:

• Full name
• Business name
• Email address
• Phone number
• Billing and invoicing details
• Pickup and delivery addresses
• Signature confirmations
• Government-issued identification (only when required for regulated deliveries)

2.2 Business and Shipment Information

• Shipment details (size, weight, contents category)
• Delivery instructions and time requirements
• Proof of delivery records
• Service preferences and account history

2.3 Driver and Contractor Information

• Contact details
• Vehicle information
• Insurance documentation
• Licensing and compliance records
• Background verification data (where permitted by law)

2.4 Technical and Usage Data

• IP address
• Browser type and operating system
• Device identifiers
• Pages visited and interaction data
• Date and time of access

2.5 Sensitive or Regulated Information

For medical, legal, or confidential deliveries, we do not request or store Protected Health Information (PHI) unless required by law and governed by a separate Business Associate Agreement (BAA). Any incidental exposure is handled under strict confidentiality protocols.

3. How We Use Information

We use collected information for legitimate business purposes, including:

• Scheduling and completing deliveries
• Verifying identities and delivery authorization
• Communicating service updates and confirmations
• Billing, invoicing, and payment processing
• Improving service quality and operational efficiency
• Complying with legal, regulatory, and insurance requirements
• Preventing fraud, theft, or misuse of services

We do not sell personal information.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity (to perform courier services)
• Legitimate business interests
• Compliance with legal obligations
• User consent (where applicable)

5. Information Sharing and Disclosure

We may share information only as necessary with:

5.1 Service Providers

• Payment processors
• Dispatch and routing software providers
• Cloud storage and IT service vendors

5.2 Drivers and Contractors

Limited information required to complete deliveries, such as pickup/drop-off details and contact names.

5.3 Legal and Regulatory Authorities

When required to comply with laws, court orders, subpoenas, or regulatory inquiries.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, personal data may be transferred subject to confidentiality protections.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service obligations
• Maintain accurate business records
• Comply with tax, insurance, and regulatory requirements

Retention periods vary based on the nature of the information and legal requirements.

7. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards, including:

• Secure servers and encrypted databases
• Access controls and authentication protocols
• Confidentiality agreements with staff and contractors
• Regular monitoring and system updates

Despite our efforts, no method of transmission or storage is 100% secure.

8. SMS, Email, and Communication Privacy

By providing your phone number or email address, you consent to receive:

• Service-related messages
• Delivery notifications
• Scheduling updates

You may opt out of non-essential communications at any time. Message and data rates may apply.

9. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze site usage
• Remember user preferences

You may adjust cookie settings through your browser.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of personal data
• Object to or restrict processing
• Withdraw consent where applicable

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

13. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date.

14. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact:

PSK Logistics, LLC
Phone: 404-282-3569
Email: info@psklogistics.com
Website: psklogistics.com

*This Privacy Policy is intended for general informational purposes and does not constitute legal advice.